Systems Engineer II
Infrastructure & Support
WilmingtonDE Direct Hire Feb 2, 2024
System Engineer II
3 days per week – Wayne, PA (19087) or Wilmington, DE (19809)
Direct Hire!!!
**W2 Rates ONLY - MUST be eligible for hire without sponsorship*

Overview:

Our banking client is currently seeking a Systems Engineer II on the Infrastructure team. The Systems Engineer II will serve as the primary escalation point for moderate to complex MS Office 365 and Teams and Azure AD/Entra ID problems both on-prem and in the Cloud.  This position is for infrastructure engineers who will support the Microsoft framework; and will work with different Microsoft licensing models, managing access, recovery, and resource sharing best practices. In addition to serving as a subject-matter expert, they will be part of a multi-disciplinary team and expected to cross-train with the other infrastructure members to learn multiple areas of additional support at a triage level.

Position Responsibilities:
  • Serving as a primary escalation point for Tier 2 and Tier 3 MS Office 365 and Teams and Azure AD/Entra ID problems, accountable for identifying and resolving root-causes.
  • Successfully resolve assigned Tier 2 & Tier 3 issues and work outages in accordance with the banks Service level agreements (SLAs).
  • Actively and effectively respond to client support tickets & work team queue.
  • Engage system users, vendors, and stakeholders to understand and document their needs, requirements, issues, and risks to create understanding for both technical and non-technical groups.
  • Writing and maintaining custom scripts and processes to increase automation, system efficiency, and lower downtime via methods such as vCron, PowerShell, and Power BI.
  • Follow, and seek to improve, established systems engineering, configuration management, and change management processes.
  • Representing the team as a technical expert; portraying professionalism and confidence in critical decision-making.
  • Weekly presentation to the infrastructure team of variables, delays, and timeline.
  • Active updating of project status within Planner and communication to senior leadership
  • Participation in on-call support rotation both during working and after hours for one week per month.


Minimum Qualifications:
  • Minimum of 3 years of experience directly responsible for the design or integration of O365 (disciplined in Exchange, SharePoint, or Teams) and Azure/Entra ID (with emphasis on Synchronization, Enterprise Applications, and MFA).
  • Previous hands-on experience with on-prem infrastructure (Active Directory and Microsoft Windows Server OS).
  • Demonstrated experience with help desk ticketing systems.
  • Proficiency in the configuration and diagnostics in at least some of the following technologies: Group Policy, DNS, DHCP, and Active Directory.
  • Ability to participate in an on-call support rotation for one week per month, in addition to limited availability to support scheduled projects and DR testing.

Additional Preferred Qualifications
  • Experience with creation and modification of SSH file automation.
  • Strong knowledge of common PowerShell commands and connection methods.

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