Contract opportunity
Hybrid in Wayne, PA


Overview:
Our client, a organization located in Wayne, PA focused on distribution and supply chain is seeking a Help Desk Analyst, focused in Information and Cyber Security related tickets, to join their team for a contract engagement with a targeted duration of 3 months. This position is located in Wayne PA and is a hybrid role requiring working on site 3 days a week (T/W/TH).

Job Summary:
We are seeking a talented and motivated individual to join our client’s team as a Cyber Security Help Desk Analyst. In this role, you will be responsible for providing technical assistance and support to internal users regarding cyber security-related issues and inquiries. The ideal candidate will have a strong understanding of cyber security principles, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently.

Responsibilities:
 

• Provide first-level support and troubleshooting for cyber security incidents, including malware infections, phishing attempts, and unauthorized access attempts.
• Respond to security alerts and incidents in a timely manner, following established protocols and procedures.
• Assist users with cyber security-related inquiries, such as password resets, access permissions, and security policy compliance.
• Conduct initial analysis and triage of security incidents, escalating as necessary to higher-level teams for further investigation and resolution.
• Document all cyber security incidents, including details of the incident, actions taken, and resolution outcomes, in accordance with company policies and procedures.
• Collaborate with other teams, including IT operations and network security, to implement and enforce cyber security best practices and policies.

Requirements:
 

• The ideal candidate will have experience utilizing various tools to enhance our operations, including HappyFox for ticket management, Artic Wolf for SIEM (Security Information and Event Management), and Crowdstrike for end-point protection.
• The typical volume of tickets ranges between 40-60 per month. The successful candidate should be comfortable managing this workload efficiently while ensuring timely resolution and maintaining high-quality standards.
• Bachelor's degree in computer science, information technology, or related field (or equivalent work experience) preferred but not required.
• Solid understanding of cyber security principles, concepts, and best practices.
• Previous experience in a help desk or technical support role, preferably with a focus on cyber security.
• Familiarity with common security tools and technologies, such as antivirus software, intrusion detection systems, and firewalls.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and perform root cause analysis.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
• Ability to work well independently and as part of a team, with a proactive and customer-focused attitude.
• Relevant certifications preferred but not required (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH) are a plus.