Senior QA Engineer (CxONE)
Development & Test
MarltonNJ Contract To Hire May 6, 2024
100% REMOTE - QA Engineer (CXOne) opportunity!

Our client, a NJ based Mortgage company, is seeking to hire a Senior QA engineer with deep knowledge in testing the Nice CxOne Customer Experience Platform. This is a 100% remote role and is 6 month contract to hire.

Job Summary:
The Senior QA Engineer is a results oriented, innovative problem solver with hands on testing experience and automating test cases using Selenium. This person will be responsible for designing, implementing and executing test strategies and plans for the CxOne Customer Experience Platform.  The candidate should also have the ability to see both the business and technical sides of the problem. The Senior QA engineer will have experience reengineering and facilitating key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients. The ideal candidate will have strong expertise in UI automation and backend testing. This position requires strong analytical skills with solid technical background in distributed development environments.
  • Design and develop QA initiatives contributing to the testing effort in a hands-on role.
  • Work with the QA Manager on aspects of quality assurance for business channel including establishing metrics, applying industry best practices, and using tools and processes to ensure quality goals are met.
  • Develop and execute procedures, plans, test cases and scripts (manual and automated).
  • Using built automation framework, work with Automation lead to build selenium automated test scripts.
  • Work closely with cross-functional organizations, project teams and clients to develop project schedules, execute test plans and cases and deliver high quality products.
  • Monitor overall testing progress, identify and communicate any issues that may arise, and work closely with cross-functional teams to resolve them.
  • Track testing risks and develop mitigation action plans.
  • Responsibilities will include the creation and execution of detailed test scripts to verify software functionality and adherence to business requirements.
  • Provide mentorship and coaching to junior QA Engineers as needed
  • Maintain regular and punctual attendance.
  • Strong expertise in designing and implementing automation tests using Java and Selenium.
  • Proficient in testing backend components, REST APIs & Web Services.
  • Proven ability to lead offshore teams.
  • Capable of adapting to a rapidly evolving environment.
  • Expert at SQA methodologies, tools and approaches (manual and automated testing experience).
  • Knowledge of Java, JavaScript, HTML, SOAP/XML, SQL required.
  • Strong knowledge of QA tools such as ALM, Jira and methodologies.
  • Strong written and verbal communications skills.
  • Excellent mentorship skills.
  • Strong people management, interpersonal communication and collaboration skills.
  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partner.

Education and/or Experience:
  • BS in Computer Science or equivalent education/experience.
  • Eight or more years software QA experience.
  • CXOne Experience required
  • Salesforce experience a Plus
  • Proven experience with a variety of different testing techniques such as UI Testing, Telephony Testing, Automated Testing, Test Driven Development Strategies.
  • Experience working in an Agile development and continuous integration environment.
  • Extensive experience with of cross browser testing, compatibility testing, web services and mobile device testing.
  • Experience and good understanding with Chrome Dev tools, UNIX command, Shell scripting, Eclipse, HTTP, HTTPS a plus.