Business Analyst opportunity! 

Overview:
Our client a national health care insurance company is looking for a Business Analyst to consult with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.

Responsibilities:
·        Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues
·        Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
·        Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls
·        Answer complex business questions via SQL queries to enable business owners to make critical decisions.
·        Investigate to identify problematic trends that may impact member experience and operational metrics negatively
Skills/Qualifications:
·        Bachelor’s Degree (e.g., Statistics, Engineering, or Economics)
·        5+ years of experience in Data Analytics
·        Manage, transform, and analyze data using SQL
·        Experience with data visualization tools, such as Power BI and Tableau
·        Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
·        Ability to translate business language into technical requirements
·        Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
·        Strong Microsoft Office skills: Excel, PowerPoint

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