Our client, a Philadelphia based insurance organization is seeking an experience Computer Technician to join their IT Support Department. This is an ONSITE role and a 6 month contract to hire position. Job Summary: In this role, you will be responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Responsibilities:
Setup new hires. This includes, creating AD account, granting correct security access, setup computer equipment, setup desk phone, working with the user on the first day to get logged into their computer.
Grant additional access to employees according to IS checklists, which requires knowledge of most of RSL applications to some degree to make sure the correct level of security is assigned.
Assign IS checklist and monitor their status, including following up with various departments.
Create and manage Exchange Shared Mailboxes and Distribution lists
Work on various Audit requests
Setup email on user’s personal phone
Manage Airwatch users and servers
Troubleshoot various user access issues
Troubleshoot desk phone issues
Assist with testing and support of Sailpoint
Setup new equipment for users if equipment upgrade is requested
Reset passwords for Voicemail
Required Skills and Experience:
1-3 years of IT Support Experience
High School Diploma/GED (College related courses/degree preferred)
Previous experience imaging laptops and providing remote phone support
Must have a good knowledge of Microsoft Office. Should have a basic understanding of Microsoft Office and any other corporate “shrink wrap” software package.
Should have a basic understanding of corporate written applications, which include: PACS, STACS, RAD, etc..
Must display excellent customer service via phone
Excellent verbal and written communication skills.
Troubleshooting skills and ability to solve problems with root cause analysis
Good presentation skills.
Has developed broad specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Completes work with a limited degree of supervision
Likely to act as an informal resource for colleagues with less experience
Identifies key issues and patterns from partial/conflicting data
Problems typically are not routine and require analysis to understand
Takes a broad perspective to problems and spots new, less obvious solutions