Computer Technician
Infrastructure & Support
PhiladelphiaPA Contract To Hire Jun 28, 2024
Our client, a Philadelphia based insurance organization is seeking an experience Computer Technician to join their IT Support Department. This is an ONSITE role and a 6 month contract to hire position. 
Job Summary:
In this role, you will be responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints.
  • Setup new hires. This includes, creating AD account, granting correct security access, setup computer equipment, setup desk phone, working with the user on the first day to get logged into their computer.
  • Grant additional access to employees according to IS checklists, which requires knowledge of most of RSL applications to some degree to make sure the correct level of security is assigned.
  • Assign IS checklist and monitor their status, including following up with various departments.
  • Create and manage Exchange Shared Mailboxes and Distribution lists
  • Work on various Audit requests
  • Setup email on user’s personal phone
  • Manage Airwatch users and servers
  • Troubleshoot various user access issues
  • Troubleshoot desk phone issues
  • Assist with testing and support of Sailpoint
  • Setup new equipment for users if equipment upgrade is requested
  • Reset passwords for Voicemail
Required Skills and Experience:
  • 1-3  years of IT Support Experience
  • High School Diploma/GED (College related courses/degree preferred)
  • Previous experience imaging laptops and providing remote phone support
  • Must have a good knowledge of Microsoft Office. Should have a basic understanding of Microsoft Office and any other corporate “shrink wrap” software package.
  • Should have a basic understanding of corporate written applications, which include: PACS, STACS, RAD, etc..
  • Must display excellent customer service via phone
  • Excellent verbal and written communication skills.
  • Troubleshooting skills and ability to solve problems with root cause analysis
  • Good presentation skills.
  • Has developed broad specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
  • Completes work with a limited degree of supervision
  • Likely to act as an informal resource for colleagues with less experience
  • Identifies key issues and patterns from partial/conflicting data
  • Problems typically are not routine and require analysis to understand
  • Takes a broad perspective to problems and spots new, less obvious solutions