Level II Engineer
Infrastructure & Support Kennett Square, PA
Direct Hire Nov 15, 2024
Infrastructure & Support
Overview:
Our client, an MSP based in Kennett Square, PA, is seeking a Level II Engineer to join their team. This is a direct hire role, requiring candidates who can work locally in a hybrid model, with 3 days per week in the office. Please note that sponsorship is not available for this position.
Responsibilities:
Required Skills and Experience:
Our client, an MSP based in Kennett Square, PA, is seeking a Level II Engineer to join their team. This is a direct hire role, requiring candidates who can work locally in a hybrid model, with 3 days per week in the office. Please note that sponsorship is not available for this position.
Responsibilities:
- Server Operating Systems
- Setup file, print, and remote access services
- Basic administration tasks like user management, file permissions, event log checks, and backup restoration • Enterprise Email
- Proficiency in O365 administration • Workstation Management
- Troubleshooting and setup
- Configuring standard email clients like Outlook
- Installation, configuration, and customization of MS Office Suite applications • Security Infrastructure
- Familiarity with MFA and password policies • Networking Proficiency
- Understanding TCP/IP subnetting and troubleshooting Internet connectivity
- Familiarity with High Availability/Load Balancing solutions, MDM technology, and Microsoft Azure
- Administrative tasks including user management, file permissions, event log checks, and backup restoration Time Management and Communication Skills:
- Accurate time tracking through daily time entry and monthly billing
- Ability to onboard new clients and maintain Minimum Documentation Standards
- Commitment to ongoing self-training and effective communication with stakeholders
- Ownership of tasks with attention to detail Team Collaboration:
- Ability to handle stressful situations and seek technical expertise when needed
- Provide accurate time estimates and understand the importance of team success
- Willingness to learn new technologies and support team goals
- Enjoyment in helping others and willingness to champion ideas
- Familiarity with company's product portfolio and active participation in professional networking on and off hours.
Required Skills and Experience:
- 3+ years’ hands-on experience in IT support
- Experience in supporting and managing company Windows Servers and Windows based workstations
- Experience supporting Ruckus ICX switches and SonicWall
- Experience in deploying workstations and laptops to employees
- Experience in maintaining a Site-to-Site VPN tunnel for a small branch
- Experience supporting and troubleshooting for 40+ workstation and laptops
- Experience in managing environments through Windows Active Directory and DNS
- Experience managing Exchange Online email accounts
- Experience migrating employee email and server backup to Microsoft Office 365 cloud platforms
- Experience migrating Windows 2008 R2 domain controller to Server 2019
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