IT Infrastructure Manager
Infrastructure & Support Grand Rapids, MI
Direct Hire Jun 24, 2025
Infrastructure & Support
IT Infrastructure Manager opportunity!
Company Overview
Our client is a growing field services organization with operations in Atlanta, Michigan, and California. Currently overseeing 15 brands, we are on a strategic path to scale to 25 brands through ongoing mergers and acquisitions. With approximately 300 employees across both office and field operations, our client leverages modern IT infrastructure and partnerships to support rapid expansion and seamless service delivery.
Position Overview
We are seeking a hands-on IT Infrastructure Manager to oversee and evolve our technology environment across multiple brands and locations. This role will focus on infrastructure oversight, Microsoft O365 administration, vendor management, cyber assessments, and helping unify disparate VOIP systems into a cohesive, centralized framework. This role is ideal for someone who thrives in fast-paced, multi-site environments and is eager to grow into a leadership position.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Growth Opportunity
This role will evolve into a leadership position overseeing a small team (1–2 direct reports) with a clearly defined path to higher compensation and strategic influence within 2–3 years.
#LI-JK1
#LI-TEC
Company Overview
Our client is a growing field services organization with operations in Atlanta, Michigan, and California. Currently overseeing 15 brands, we are on a strategic path to scale to 25 brands through ongoing mergers and acquisitions. With approximately 300 employees across both office and field operations, our client leverages modern IT infrastructure and partnerships to support rapid expansion and seamless service delivery.
Position Overview
We are seeking a hands-on IT Infrastructure Manager to oversee and evolve our technology environment across multiple brands and locations. This role will focus on infrastructure oversight, Microsoft O365 administration, vendor management, cyber assessments, and helping unify disparate VOIP systems into a cohesive, centralized framework. This role is ideal for someone who thrives in fast-paced, multi-site environments and is eager to grow into a leadership position.
Key Responsibilities
- Serve as the primary O365 administrator (Teams, Outlook, OneDrive, etc.), outside of MSP oversight
- Collaborate with Quatro MSP and offshore teams to oversee infrastructure projects and system performance
- Provide day-to-day support for break/fix issues, help desk escalation, device management, and monitoring
- Standardize and manage VOIP systems across 15+ brands with the goal of centralizing processes
- Support ongoing cybersecurity assessments and audits across all entities
- Assist in vendor onboarding, relationship management, and infrastructure optimization
- Partner with internal stakeholders during M&A rollouts, onboarding, and systems integration
- Contribute to the development and implementation of a Datalake and other data modernization initiatives
- Travel for occasional 1–3 day site visits as part of brand onboarding or infrastructure rollouts
- Support incident response and troubleshooting for IT and cyber outages
Required Qualifications
- 5+ years of IT infrastructure or systems administration experience
- Experience supporting Microsoft O365 (Exchange Online, Teams, SharePoint, etc.)
- Familiarity with VOIP system administration and centralization strategies
- Exposure to or oversight of MSPs, offshore teams, or third-party vendors
- Strong knowledge of cybersecurity best practices and IT operations fundamentals
- Solid understanding of networking, endpoint management, and infrastructure monitoring
- Proven success working across multiple sites or with field-based teams
- Excellent communication and interpersonal skills; able to work across technical and non-technical teams
- Experience supporting franchises or multi-brand organizations is highly desirable
- Demonstrated career longevity and professional maturity
Preferred Qualifications
- Experience in environments with mergers & acquisitions or rapid growth
- Hands-on exposure to cloud migrations, server decommissioning, or Datalake creation
- Previous work in franchise, multi-location, or field service-driven organizations
Growth Opportunity
This role will evolve into a leadership position overseeing a small team (1–2 direct reports) with a clearly defined path to higher compensation and strategic influence within 2–3 years.
#LI-JK1
#LI-TEC