Job Title: Salesforce Architect
 

Job Overview:
We are seeking an experienced and visionary Salesforce Architect to join our client and lead the design and strategy of advanced contact center technologies. This remote, contract-to-hire opportunity focuses on developing scalable, customer-centric solutions across Salesforce Service Cloud Voice, NICE CXone, Amazon Connect, and other telephony platforms. The ideal candidate will bring strong architectural leadership, cross-functional collaboration, and a passion for driving innovation in digital customer engagement.
 

Work Schedule:
• Monday to Friday, 9:00 AM – 5:00 PM EST
 

Key Responsibilities of the Salesforce Architect:
• Own the end-to-end architectural vision and roadmap for digital contact center technologies, including Salesforce Service Cloud Voice and multiple voice platforms
• Define and implement integration strategies, call flow architectures, and analytics capabilities across multi-channel environments
• Design scalable, high-performance service experiences with Workforce Management (WFM) tools for forecasting, scheduling, and real-time adherence
• Maintain and evolve business and technology capability catalogs, identifying key architecture gaps and building a strategic roadmap
• Serve as a trusted advisor to leadership, offering architecture recommendations for investment planning and business transformation
• Lead governance processes by reviewing and approving solution designs, ensuring compliance with architecture standards
• Collaborate with delivery teams, business stakeholders, and other architects to execute cross-functional technology initiatives
• Monitor emerging trends in AI and contact center innovation, including virtual agents, sentiment analysis, and predictive routing
 

Qualifications and Skills for the Salesforce Architect:
• 5+ years of experience with Salesforce Service Cloud, including Service Cloud Voice and Omni-Channel
• 3+ years of experience with telephony platforms such as NICE CXone, Amazon Connect, or Genesys
• Strong background in WFM architecture and tools, including performance integration
• Experience creating and managing technology and business capability catalogs
• Advanced knowledge of APIs, real-time data integration, and cloud infrastructure
• Demonstrated success in leading delivery teams and guiding project execution from an architectural standpoint
• Excellent communication skills with a proven ability to engage executive and non-technical stakeholders
 

Preferred Qualifications:
• Salesforce certifications such as Application Architect, System Architect, or Service Cloud Consultant
• Experience with enterprise architecture frameworks (e.g., TOGAF, SAFe, Zachman)
• Understanding of compliance, data privacy, and security in regulated industries
• Experience with large-scale global Salesforce implementations
• Familiarity with contact center KPIs and reporting tools
 

Why Join Us?
This is an exciting opportunity to shape the future of enterprise customer engagement. You’ll work with cutting-edge technologies and influence strategic planning while partnering with high-level stakeholders. If you're passionate about delivering transformative digital experiences and scalable architecture, this role is for you.
 

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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