Job Title: Service Desk Analyst
Job Overview:
Contemporary Staffing Solutions is seeking a Service Desk Analyst to join our client to support day to day technology needs and ensure employees have reliable access to systems and tools. This role focuses on delivering responsive, customer focused IT assistance while resolving common technical issues across hardware, software, and enterprise platforms. The position is based in Philadelphia, PA and offers an onsite or hybrid work arrangement. This is a contract to hire opportunity designed for professionals looking to grow their IT support experience within an enterprise environment.
Compensation:
$22 to $32 per hour
Work Schedule:
Normal business hours
Key Responsibilities of the Service Desk Analyst:
• Serve as the primary point of contact for incoming IT issues and service requests through phone, email, chat, and ticketing platforms
• Provide Tier 1 and limited Tier 2 support for desktops, laptops, mobile devices, peripherals, Windows operating systems, and Microsoft 365 applications
• Troubleshoot connectivity and access issues including VPN, printers, Wi Fi, and basic network related concerns
• Manage user account requests such as password resets, access provisioning, and multi factor authentication support
• Document, track, and resolve incidents in alignment with service level expectations and escalate complex issues to higher level support teams
Qualifications and Skills for the Service Desk Analyst:
• One to three years of experience in an IT Service Desk or Help Desk role supporting end users in a professional environment
• Hands on experience supporting Windows environments and Microsoft 365 applications
• Familiarity with IT ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms
• Strong customer service and communication skills with the ability to support both technical and non technical users
• Basic understanding of networking concepts including VPN, Wi Fi, printers, and general connectivity, with the ability to work onsite or hybrid in the Philadelphia area
Why Join Us?
This role offers hands on exposure to enterprise level systems while working closely with experienced IT professionals. You will contribute directly to daily operations and play a key role in keeping teams productive and supported. It is an excellent opportunity to strengthen technical skills while gaining experience in a collaborative, service driven environment.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.