Job Title: Business Analyst

Job Overview:
Contemporary Staffing Solutions is seeking a Business Analyst to join our client to help drive smoother, more accurate medical claims operations and accelerate process improvements. This contract-to-hire role is based in Philadelphia, PA with a hybrid work arrangement and will partner closely with internal operations teams and cross-functional stakeholders to identify claim discrepancies, uncover root causes, and implement practical solutions. The ideal candidate brings a strong healthcare claims background and a data-driven mindset to improve turnaround times, quality, and member experience. You’ll contribute to both day-to-day issue resolution and longer-term initiatives that streamline workflows through smarter tools and technology.

Work Schedule:
Monday - Friday, 9 AM - 5 PM; hybrid

Key Responsibilities of the Business Analyst:

• Analyze daily claims processing exceptions and inquiries, identifying trends, breakdown points, and actionable fixes to improve resolution outcomes
• Lead root-cause investigations for misprocessed claims, coordinate corrections with the appropriate teams, and support ongoing training or guidance to prevent repeat issues
• Partner with operations, configuration, and account-facing groups to reconcile discrepancies, align on solutions, and enhance the overall claims experience for members
• Support continuous improvement efforts by leveraging data, automation (e.g., bots), and desktop tools to streamline workflows and strengthen quality controls
• Build and maintain clear process documentation, including procedures and work instructions, while assisting with data pulls and analysis needed for decisions and reporting
• Serve as a subject matter resource in meetings, projects, and broader initiatives—sharing insights, facilitating recurring touchpoints, and helping teams sustain momentum on improvements

Qualifications and Skills for the Business Analyst:

• 3+ years of experience in medical claims processing/adjusting, healthcare administration, or a closely related claims operations environment
• Hands-on familiarity with healthcare billing and revenue-cycle concepts, including working with provider data and claims administration processes
• Working knowledge of medical billing codes and standards (ICD-10, CPT, HCPCS) and comfort navigating claims processing systems
• Strong data analysis capabilities, including advanced Microsoft Office skills (especially Excel) and the ability to summarize and pivot large datasets effectively
• Required experience with SQL and Microsoft Access; Tableau exposure is a plus
• Excellent attention to detail, sound judgment under deadlines, and clear communication skills to collaborate with varied stakeholders and resolve issues efficiently
• Must have an Android or iOS device compatible with the free Microsoft Authenticator app

Why Join Us?
This is a great opportunity to make a visible impact on healthcare claims operations while gaining exposure to cross-functional projects and process modernization efforts. You’ll work alongside collaborative teams who value problem-solving, knowledge-sharing, and continuous improvement. If you enjoy blending analysis with real operational outcomes, this role offers meaningful work and room to grow.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.