Job Title: Managed Services Engineer L2
Job Overview:
Contemporary Staffing Solutions is seeking a Managed Services Engineer L2 to join our client to support and stabilize a diverse portfolio of client IT environments. This role focuses on resolving complex technical issues, improving service delivery, and ensuring reliable day to day operations across cloud and on premise systems. The engineer will serve as a key escalation point while also contributing to project initiatives and client onboarding efforts. This is a direct hire position based in Philadelphia, PA with a hybrid work arrangement.
Compensation:
$80,000 to $95,000 base salary
Work Schedule:
Primarily business hours Monday through Friday 8 to 5 EST with flexibility for after hours on call and occasional weekend support
Key Responsibilities of the Managed Services Engineer L2:

• Deliver Tier 2 technical support for managed clients, resolving complex issues across Microsoft 365, networking, firewalls, and hybrid infrastructure environments
• Act as an escalation point for advanced support tickets, driving issues to resolution while minimizing handoffs to leadership
• Support client environments both remotely and onsite, with approximately 50 percent local travel as needed
• Contribute to project based work including new client onboarding, infrastructure improvements, and service enhancements
• Maintain accurate documentation and ticket updates using PSA and ticketing platforms such as Autotask or similar tools

Qualifications and Skills for the Managed Services Engineer L2:

• Two to five or more years of hands on experience in a managed services provider environment
• Strong working knowledge of Microsoft 365, networking fundamentals, firewalls, and hybrid cloud and on premise systems
• Proven ability to manage a daily ticket workload of 10 to 15 issues while focusing on resolution rather than escalation
• Excellent customer facing communication skills with the ability to explain technical concepts clearly and professionally
• Ability to work collaboratively within a small engineering team while balancing client support and project responsibilities

Why Join Us?
This role offers hands on exposure to a wide range of technologies and client environments, providing meaningful opportunities to deepen technical expertise. You will collaborate closely with a tight knit engineering team and play an active role in improving client outcomes. The position supports steady professional growth through varied responsibilities and direct impact on service delivery.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.