Philadelphia, PA
Direct Hire Apr 16, 2025 Development & Test
As a member of the Information Systems Department, the Senior Application Support Engineer is responsible for the daily monitoring, support, and maintenance of existing enterprise-wide applications, including document management, ethical walls, timekeeping, accounting and billing, information and compliance, litigation support applications and other related systems. Leads projects related to updating or installing new enterprise-wide applications.
ESSENTIAL FUNCTIONS:
Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.
Resolve and respond to Help Desk tickets related to enterprise-wide applications, plus all other applications as needed; note trends; perform troubleshooting; perform problem management, including escalating to other teams and to vendors as needed.
Keep current on patches and releases related to enterprise-wide applications; review release notes; track resolutions to existing software problems; recommend updates to install.
Lead the testing of new software or new versions of software. Create and maintain test environments for each of the enterprise-wide applications, including server specifications and software installations, integrations, and customizations. Create and maintain testing scripts for all enterprise-wide applications; manage testing teams and procedures and analyze test results.
Act as the Project Lead for new enterprise-wide applications or updates to existing applications; serve as a project member on projects to which you are assigned that are run by another team member or manager. Create project plans, monitor deadlines, and project team performance.
Create and maintain production environments for enterprise-wide applications, including server and desktop specifications, client software packaging, server software installations, integrations, and customizations; submit Change Management forms for approval per IS procedure; schedule work with vendors; perform installations or upgrades, final testing and close monitoring after installation or upgrade.
Interface with vendors on a regular basis regarding problems, bug fixes and new software versions.
ADDITIONAL FUNCTIONS:
Maintain a high level of knowledge in all enterprise-wide applications via release notes, documentation, vendor dialogue and training classes.
Act as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team.
Perform desktop applications packaging, testing and deployment via SCCM.
Assist, teach and mentor Applications Analysts and Administrators on the team.
Other related job duties, as assigned.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES):
Education:
Bachelor’s degree required, major in computer science preferred. A combination of education and prior experience will be considered in lieu of a degree.
Experience:
Minimum of five years of extensive experience managing enterprise-wide applications, preferably in a law firm.
Knowledge, Skills, & Abilities:
Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security.
Infrastructure, server, operating systems, and network communications knowledge.
Proficient knowledge of desktop operating systems, software, and software packaging practices.
Deep knowledge of law firm software, procedures, and risk policies.
Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures.
Knowledge of SQL server and SQL scripting.
Knowledge of Microsoft technologies and Group Policy.
Certification in iManage preferred.
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Newark
Direct Hire Apr 16, 2025 Development & Test Job Overview:
This role is critical in overseeing several key areas, specifically relating to troubleshooting, architecture, procedures, and platform optimization. As a Senior Systems Engineer, you will serve as the go-to expert for complex IT issues, solution design, and improvement of systems and processes. You will be responsible for understanding customer needs and architecting solutions that align with industry best practices and standards. In addition, you will collaborate with a team of engineers to continuously enhance service delivery and ensure customer satisfaction.
Primary Responsibilities:
Troubleshoot Complex IT Issues:
Act as the escalation point for critical and high-priority issues that require expert-level troubleshooting. Collaborate with other engineers to diagnose and resolve complex IT problems, ensuring minimal downtime for customers.
Solution Architecture:
Design and implement tailored IT solutions, including network architecture, server configurations, and cloud solutions, to meet the specific needs of clients. Ensure all solutions align with standards for reliability, security, and scalability.
Procedure Creation & Documentation:
Assist in the development and refinement of IT and security procedures, ensuring they are up to date, comprehensive, and compliant with industry regulations. Maintain thorough documentation for all processes, procedures, and architectural designs.
Platform Evaluation & Improvement:
Regularly assess and optimize existing platforms and tools used to improve performance, security, and efficiency. Recommend new technologies and strategies that enhance the customer experience and streamline internal operations.
Collaboration with Engineering Team:
Work closely with other engineers to architect, scope, and implement projects for our clients. Contribute to brainstorming sessions, provide insights, and help shape the direction of internal initiatives and product improvements.
SOP & Automation Development:
Collaborate with your team to create and refine Standard Operating Procedures (SOPs) and automations to increase reliability and efficiency. Focus on areas that drive performance, security, and ease of management, ensuring that they align with both internal and client needs.
Training & Knowledge Sharing:
Provide ongoing training and mentorship to junior technicians and engineers, helping them bridge knowledge gaps and stay up to date on new procedures and technologies. Contribute to a culture of continuous learning and knowledge sharing within the team.
Customer Engagement & Satisfaction:
Maintain a customer-first mindset, ensuring the highest levels of service, reliability, and security. Assist with customer inquiries, offering guidance, updates, and support as needed to meet customer expectations and deliver optimal outcomes.
Compliance & Security Best Practices:
Stay informed about industry standards, security regulations, and compliance requirements to ensure all solutions and procedures are aligned with the latest best practices. Experience with compliance frameworks is a plus.
Skills & Qualifications:
Advanced Knowledge of Windows Servers:
Expertise in managing, troubleshooting, and optimizing Windows Server environments, with experience in various versions and configurations.
Advanced Networking & Firewall Expertise:
Deep understanding of network configurations, protocols, and troubleshooting, including proficiency with firewall management and security measures to protect the network infrastructure.
Hypervisor Experience:
Hands-on experience with hypervisors such as VMware, Hyper-V, or similar technologies to manage virtualized environments, including resource allocation and management.
Customer Service Excellence:
Strong communication and interpersonal skills, with a proven ability to manage customer relationships, address concerns, and provide exceptional service. The ideal candidate will excel in a client-facing environment, helping to ensure customer satisfaction at every level.
Compliance Experience (Preferred):
Experience working with compliance standards such as HIPAA, GDPR, or SOC 2, and a deep understanding of how to incorporate compliance requirements into day-to-day operations and client solutions.
Technical Proficiency with MSP Tools:
Experience with common MSP products such as Autotask, Datto RMM, Datto backups, Huntress, Microsoft products (Partner Center, Azure, Entra, Exchange), and Fortigate is highly preferred. Familiarity with other tools used in the MSP ecosystem is beneficial.
What We’re Looking For: The ideal candidate is someone who thrives on new challenges and enjoys working in a dynamic and constantly evolving environment. We are looking for an individual who is eager to learn, solve complex problems, and collaborate with a team of skilled professionals. Your technical expertise will be key to ensuring the continued success of client environments
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Burlington, NJ
Contract Apr 16, 2025 PMO Job Overview:
We are seeking an experienced IT Project Manager to lead and manage key projects related to Store Operations and labor allocation at the store level. In this role, you will collaborate with a dynamic team of IT professionals and Store Operations experts to work on initiatives critical to the optimization of labor budgets, forecasting, and scenario planning. You will also work closely with the VP and Directors of IT and Store Operations as sponsors, and regularly present progress updates to the COO and CFO. This role is a 100% remote.
Key Responsibilities:
Lead and manage project initiatives focused on optimizing store operations and labor allocation using Anaplan and Zebra’s WorkCloud WFM solution.
Establish a secure data hub with scheduled integrations to streamline data processes and ensure accuracy in forecasting and budgeting.
Develop near-term and mid-term forecasts, ensuring alignment with store operations strategies.
Drive the creation of both top-down and bottom-up budgeting processes, allowing for accurate labor budget optimization.
Perform what-if scenario planning to assess the impact of different operational conditions and recommend improvements.
Regularly present project progress, key metrics, and strategic insights to senior leadership, including the COO and CFO.
Coordinate cross-functional teams, ensuring alignment on project objectives, timelines, and deliverables.
Manage project scope, risks, and resources to ensure projects are completed on time and within budget.
Key Projects and Initiatives:
Labor Optimization Strategy: Work on improving labor allocation at the store level through the implementation of Anaplan and integration with Zebra’s WorkCloud WFM solution.
Forecasting & Budgeting: Develop accurate, data-driven forecasts and budgets to support the business’s operational and financial goals.
Scenario Planning: Lead the creation of dynamic reports that support scenario planning and enable decision-makers to take informed actions.
Required Skills and Experience:
Project Management Expertise: At least 8 years of experience managing complex IT projects, preferably within a retail or store operations context.
Must Have Technical Skills:
Experience with Anaplan, including its integration with other systems (specifically Zebra’s WorkCloud WFM solution).
Strong proficiency in project management tools (e.g., MS Project, Jira, or similar).
Excellent knowledge of project management methodologies, including Agile, Waterfall, or hybrid approaches.
Communication Skills: Proven ability to communicate complex technical concepts to senior stakeholders, including the COO and CFO.
Problem-Solving Skills: Ability to troubleshoot project issues and adjust strategies accordingly to ensure project success. Daily Responsibilities:
Oversee and manage project tasks, timelines, and deliverables.
Coordinate and communicate with cross-functional teams (IT, Store Ops, VP, Directors).
Track project milestones and prepare reports for senior leadership.
Handle all project-related documentation and keep teams informed about progress, risks, and adjustments.
Educational Requirements:
Bachelor's Degree in Information Technology, Business Administration, or a related field (Required)
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Philadelphia, PA
Direct Hire Apr 16, 2025 Infrastructure & Support Workday Technical Analyst opportunity!
Direct Hire Full Time
Our client a leading global law firm, is seeking to hire a Workday Technical Analyst.
The Workday Technical Analyst will assist with the development of a robust Human Capital Analytics solution. The position will utilize Workday technical skills to enhance and streamline reporting capabilities and implement and deliver standardized reporting and dashboard metrics for the HR organization and Firm Leadership. This position will also play a role in the implementation of new Workday integrations and support current Workday integrations. This position will work in a collaborative environment to gather and validate business requirements and recommend solutions.
This position can reside out of our Philadelphia, Washington DC, Chicago, or NYC offices offering a hybrid in-office/remote working schedule.
Responsibilities
Act as a technical system matter expert (SME) for reporting and integration development.
Assists with software implementation and upgrades as necessary.
Assist in the definition and standardization of global HR data sets.
Configure and perform audit reporting to monitor and maintain data integrity.
Manage confidentiality of data by adhering to established security standards.
Analyze requests and prepare reporting for various surveys, publications, internal project needs and routine delivery of key HR metrics.
Consult with various firm stakeholders to interpret data results and formulate narratives which support the data for various internal and external requests.
Effectively communicate complex, technical information concisely to non-technical personnel.
Assist with data management and reporting of EEO, AAP and other HR Compliance requirements.
Effectively collaborate with HR Centers of Excellence to define and document requirements for effective dashboards and reports that enable human capital information sharing across HR and Firm/Practice Group Leadership.
Assists the HR Centers of Excellence and other HR teams with data analysis.
Proactively apply analytical and research skills to monitor trends and apply predictive modeling techniques to support the Firm’s Global HR Strategy.
Identify opportunities to reduce cycle times and streamline reporting requests and dissemination of HR data.
Participate in the ongoing requirements gathering, design, development, testing, deployment, and maintenance of configuration for new integration functionality and/or enhancements between Workday and other systems using Workday Studio, Enterprise Interface Builder (EIB), Workday Web Services, API and other integration tools.
Communicate with third-party vendors regarding file transfers, specifications, and issue resolution.
Support special projects and initiatives at the request of HR & Firm Leadership.
Troubleshoot and resolve production support issues and resolves defects timely and with exceptional customer service.
Recommend best practices to ensure optimal use of Workday reporting and integration functionality based on knowledge of Firm processes and technology.
Continuously increase technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars etc.
Participate in Workday’s bi-annual releases.
Assist end-users and internal teams on Workday related issues.
Education and Experience
Bachelor's Degree from four-year college or university in an analytical or quantitative discipline, HR, MIS, or a related field.
Minimum 3 years of directly related HRIS and Workday experience in a professional services industry.
Workday experience in Integrations and Reporting (Advanced, Matrix, Trending, BIRT) is required.
Experience with PECI integration for third party payroll vendors, preferred.
Proficient in MS Excel
Experience with SQL, preferred.
HR acumen and technical aptitude, with proven experience in data management, analysis, and interpretation
Experience synthesizing large amounts of data as well as identifying trends.
This position requires excellent verbal and written communication skills (including grammar and punctuation), as well as strong organizational skills and attention to detail.
The successful candidate will possess effective problem solving and time management skills, ability to multitask, independent decision-making, discretion, and judgment.
Self-motivated with a focus on driving results and strong sense of accountability.
Proven record of setting delivery commitments and meeting expectations.
Ability to critically think and have an analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues.
Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
Must be self-motivated and able to work independently as well as on a team.
Demonstrated ability to quickly adapt and learn new systems and processes through instruction, guided training, and self-training.
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Arlington, TX
Direct Hire Apr 16, 2025 Infrastructure & Support Network and Security Engineer opportunity! - Direct Hire Full Time
Overview:
Our client, an automotive aftermarket distribution company, is looking to hire a full-time, direct hire Network and Security Engineer to join their expanding team and work onsite at their Arlington, TX office. Please note that sponsorship is not available at this time.
Job Summary:
The Network & Security Engineer role focuses on modernizing network infrastructure and enhancing security. The ideal candidate has experience redesigning networks for performance, reliability, and security while proactively managing threats and ensuring compliance. They should have a strong background as a Network and/or Security Engineer, with expertise in networking protocols such as TCP/IP, BGP, and OSPF, along with SD-WAN. Hands-on experience with firewalls, IDS/IPS, and security frameworks like NIST and ISO 27001 is essential. Preferred certifications include CCNA, CCNP, CISSP, Security+, or CEH. Additionally, the role requires a willingness to travel up to 50% for projects and operational support.
Responsibilities:??
Network Engineering:
Manage, monitor, and troubleshoot network hardware and software (SDWAN, firewalls, switches, VPNs).
Collaborate with IT teams to redesign, optimize and integrate the current network environment to meet evolving business needs.
Routinely conduct network performance analysis to ensure reliability and scalability.
Maintain documentation of network configurations, processes, and procedures.
Security Engineering:
Develop, implement, manage and enforce security policies, and best practice security measures for IT environment. Including but not limited to network & firewall rules, intrusion detection/prevention systems (IDS/IPS), SaaS resources (Azure, Intune, Okta, etc.) and endpoints.
Monitor and analyze security threats, vulnerabilities, and incidents.
Conduct risk assessments and penetration testing to identify security gaps.
Ensure compliance with industry security standards and regulations.
Respond to and remediate security breaches or incidents as needed.
Required Skills and Experience:?
Proven experience as a Network Engineer and/or Security Engineer in a similar role.
Strong knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF).
Experience in redesigning and modernizing network infrastructures.
Hands-on experience with firewall configurations, IDS/IPS, and security monitoring tools.
Familiarity with security frameworks (e.g., NIST, ISO 27001) and best practices.
Relevant certifications preferred (e.g., CCNA, CCNP, CISSP, CompTIA Security+, CEH).
Willingness to travel up to 50% for projects and operations.
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Wayne, PA
Direct Hire Apr 15, 2025 Development & Test Direct Hire Role
No sponsorship is available, must be eligible for hire without
No 3rd party contractors
Hybrid in Wayne, PA 2-3 days/week- local candidates only
Overview:
Our client, a global logistics company, is seeking an experienced Director of IT QA to join the team! This is a Direct Hire opportunity.
Summary:
Our client is looking for a visionary Director of Quality Assurance to lead our Software Quality Assurance (SQA) team with a focus on advancing test automation. This role demands expertise in software quality methodologies, a strong grasp of test automation frameworks, and hands-on experience within the .NET ecosystem.
Key Responsibilities
1. Leadership and Team Management (25%)
Guide, mentor, and manage the SQA team to align with the company’s strategic objectives.
Develop and execute strategic plans for the department, emphasizing continuous improvement and industry best practices.
Collaborate with Development, Product Management, and Operations teams to ensure smooth, high-quality software deployments.
2. Test Automation (30%)
Build and maintain robust test automation frameworks tailored to the .NET environment.
Promote the adoption of automation tools and methodologies across teams.
Enhance test automation practices, ensuring extensive test coverage and optimizing efficiency.
3. Quality Assurance Practices (20%)
Define, monitor, and refine quality assurance processes, metrics, and standards.
Oversee the defect lifecycle, ensuring timely resolution and tracking.
Ensure all software releases meet quality benchmarks before production deployment.
4. Test Data Management (15%)
Create and maintain test data strategies to support both automated and manual testing efforts.
Guarantee the accuracy, availability, and compliance of test data.
Partner with development and operations teams to manage test data aligned with data privacy and regulatory requirements.
5. Innovation and Continuous Improvement (10%)
Keep abreast of emerging trends and technologies in quality assurance and test automation.
Introduce innovative solutions to boost testing efficiency and effectiveness.
Foster a culture of learning, adaptability, and growth within the SQA team.
Qualifications and Skills
Education and Experience
A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.
A minimum of 10 years of experience in software quality assurance, with at least 5 years in a leadership capacity.
Extensive experience in test automation, including hands-on work with tools like Selenium, NUnit, and MSTest.
Core Competencies
In-depth understanding of the software development lifecycle (SDLC) and agile principles.
Exceptional leadership and team management abilities.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proven ability to handle multiple projects in a dynamic, fast-paced environment.
Technical Expertise
Proficiency in the .NET framework and C#.
Experience with continuous integration/continuous deployment (CI/CD) pipelines.
Familiarity with performance testing tools and methodologies.
Hands-on knowledge of tools like Azure DevOps for managing automated testing processes.
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Philadelphia, PA
Contract To Hire Apr 11, 2025 PMO 8 month contract, potential to convert to full time hire
W2 contract terms only
No C2C or 3rd party consultants
Must be commutable to Philadelphia, PA- no exceptions
Must live in PA, NJ or DE
Portfolio Analyst {Tools & Governance}
Job Summary
Being a portfolio analyst within the PMO Tools Team is all about problem solving. If you are often driven to ask why and love explaining the answer to others, this is the perfect role for you.
Your top priority will be supporting good governance in the PMO by working directly with project managers, business sponsors, and other internal teams by preserving and resolving data and compliance standards.
Your focus will be on data integrity (accuracy, consistency, validity and completeness), compliance, and common-sense enforcement of process. You will be trained on and able to leverage existing tools to support this effort, but not just that, you will be able to recommend and lead improvements to tools, compliance and process.
Significant Job Duties
Data Governance/Analysis
• Facilitate both scheduled and ad-hoc data governance/compliance meetings.
• Review data and prepare agenda pre-meeting
• Capture and record decisions/actions items in provided tools
• Manage data integrity through gap analysis and compliance auditing.
• Perform analysis on internal data sets or project related scenarios and determine root cause.
• Work directly with internal/external resources to address non-compliance and provide guidance on governance process as needed.
Team/Tools Support
• Perform general Clarity (PPM Application) data entry and administrative activities. Will receive on job training and be required to set up resources, create projects, manage access, etc.
• Facilitate support log including daily review, ticket assignment and metric reporting
• Follow Agile Kanban methodology and be able to work closely with stakeholders and team members in quick and successful task completion.
• Perform duties as assigned, be proactive in acquiring knowledge and skills to complete assigned work.
Education
BS/BA in Business Administration, or equivalent discipline, or equivalent knowledge acquired by work experience and training
Experience
Has working knowledge and experience in own discipline. Continues to build knowledge of the organization, processes and customers. Receives some level of guidance and direction from lead or manager but is mostly self-sufficient
Demonstrates strong analytical ability, able to coordinate and facilitated people and small groups, organize data, problem solve and develop and execute process
Demonstrated interpersonal skills; ability to build and manage relationships; ability to work collaboratively across multiple departments in an organization.
Effective communicator and ability to interact with leadership within the organization.
Ability to influence and collaborate with stakeholders and functional areas providing interaction, facilitation and communication
Systems and Software Experience | Skills
Working Knowledge of MS Office Suite is required.
Understanding of Clarity or similar tool for project management.
Experience with internal PMO process/tools: PPM Live, Clarity, Playbook a plus.
Excel Experience (Intermediate+ preferred)
Main Duties and Responsibilities:
Being a portfolio analyst within the PMO Tools Team is all about problem solving. If you are often driven to ask why and love explaining the answer to others, this is the perfect role for you.
Your top priority will be supporting good governance in the PMO by working directly with project managers, business sponsors, and other internal teams by preserving and resolving data and compliance standards.
Your focus will be on data integrity (accuracy, consistency, validity and completeness), compliance, and common-sense enforcement of process. You will be trained on and able to leverage existing tools to support this effort, but not just that, you will be able to recommend and lead improvements to tools, compliance and process.
Significant Job Duties
Data Governance/Analysis
Facilitate both scheduled and ad-hoc data governance/compliance meetings.
Review data and prepare agenda pre-meeting
Capture and record decisions/actions items in provided tools
Manage data integrity through gap analysis and compliance auditing.
Perform analysis on internal data sets or project related scenarios and determine root cause.
Work directly with internal/external resources to address non-compliance and provide guidance on governance process as needed.
Team/Tools Support
Perform general Clarity (PPM Application) data entry and administrative activities. Will receive on job training and be required to set up resources, create projects, manage access, etc.
Facilitate support log including daily review, ticket assignment and metric reporting
Follow Agile Kanban methodology and be able to work closely with stakeholders and team members in quick and successful task completion.
Perform duties as assigned, be proactive in acquiring knowledge and skills to complete assigned work.
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Marlton, NJ
Contract To Hire Apr 8, 2025 Infrastructure & Support 6 month contract, potential to extend or convert to full time
REMOTE working EST hours
Must be eligible for hire without sponsorship after 6 months
MUST HAVE:
Microsoft Licensing knowledge
Must have SOFTWARE Asset Management experience, not focused on HARDWARE asset management
Must have experience with O365 Microsoft licensing
Must have EXPERT Excel experience- will be given an assessment test
Must have Adobe Pro knowledge
Must have strong SSO knowledge
Strong ServiceNow experience
Strong Active Directory skills
Freshworks is a nice to have
Overview:
Our client, an IT Managed Services Provider and Technology Reseller, is seeking an experienced IT Software Asset Management Administrator to join their expanding ITSM team.
This position is a 6+ month contract opportunity with the opportunity of extension and possible conversion.
This position is 100% REMOTE, candidates must work EST hours.
Job Summary:
The IT Asset Management (ITAM) team is responsible for executing end-to-end IT asset lifecycle management. This includes monitoring, recording, and tracking software and hardware assets to ensure compliance with vendor contracts, licensing, and user policies.
Seeking an experienced individual to maintain user applications licensing fulfillment, assisting with compliance and reporting, entitlements and balance tracking, collecting and maintaining accurate software licensing information to address budgeting, software compliance & inventory, contracts, and costs.
The ideal candidate has a strong customer service orientation, excellent verbal and written communication skills, extensive and varied software asset management knowledge, and excellent knowledge of Excel and vendor portals.
Knowledge of product use rights for key publishers such as Microsoft and Adobe is critical.
Job Functions:
Maintaining dashboards and recurring reports pulling from diverse data sources to report on software asset management, master application listing and ITAM workflows including purchases, configuration management database (CMDB) activity, vendor activity, software applications, tagging and updating the CMDB
Monitor all renewals and new software purchases
Interact with primary vendors for purchases, renewals, licensing research supporting the IT Asset Management team
Carrying out the portal admin roles and day-to-day monitoring for Microsoft licensing portals, Adobe Admin and Adobe Sign, ServiceNow and other SaaS user licensing portals.
Processing of tickets for user software requests including interacting with users and managers to maximize customer satisfaction and appropriate usage.
Create ad hoc and custom reports as well as maintain various Excel reports with CMDB, Intune and other data, preferably in ServiceNow and Power BI
Support other areas of IT including Desktop Engineering, IT Implementation, Security, Tech Support, Executive Support as assigned
Conduct regular assessments for licensing compliance for user applications, utilization reporting and optimization
Participate in ITAM improvement initiatives and inter-organizational teams and marketing of software asset management services
Requirements:
1-5 years of software asset management experience
Proven and verifiable expert-level Excel skills including the quick construction of pivots, lookups, and comparative reports
Deep knowledge of all Microsoft user products and services within O365, M365 Exchange, Defender, etc.
Deep knowledge of Microsoft Licensing model
Associates degree in an IT technical or relevant related field or equivalent certifications
Extensive experience with ServiceNow, Intune, Azure AD, ITSM systems, ServiceNow CMDB/SAM, endpoint management, and software asset management tools
Exposure to Power BI and other BI tools
Proven application of common concepts, practices, and procedures within the IT service field and software licensing and ITIL
Excellent speech, communication, and organizational skills up and down to users, management and customers
Pluses:
Bachelors degree in an IT technical, business or relevant related field
Advanced ITIL/ITAM certifications
Advanced knowledge and application of Power BI
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Newark, DE
Direct Hire Mar 5, 2025 Infrastructure & Support Overview:
Our client, a Delaware based water company, is seeking a Manager of IT Infrastructure to join their growing team! This exciting role is a Direct Hire opportunity. Our client is seeking an individual local to their Newark office so they can work onsite 3-5 days a week. This position is not offering sponsorship at this time.
This person must be a HANDS on LEADER that is able to lead but also roll up their sleeves and join the team!
Job Summary:
This position is responsible for leading and managing all aspects of, and personnel within, the Systems Administration and Technology Support functions of the IT organization. Position requires formulating priorities consistent with the organization’s vision, while being responsive to growth & cybersecurity. Lastly, the position is responsible for fostering the growth of capabilities of the department, and the individuals therein.
IT Infrastructure Oversight
Lead all aspects of IT Infrastructure, including servers, storage, electronic communications, technology support, physical environments, Microsoft products, business applications, web servers, backup & recovery, monitoring tools, and authentication.
Develop and maintain a lifecycle roadmap for infrastructure technologies.
Identify and implement new technologies, enhancements, and process improvements.
Establish and maintain monitoring tools for security, performance, and configuration management.
Ensure adherence to security best practices, addressing vulnerabilities proactively.
Provide 24/7 incident management support, escalating issues as needed.
Budget & Strategic Planning
Develop and manage the annual IT Infrastructure budget, including personnel, expenses, and capital expenditures.
Assist in roadmap planning and project prioritization to align with business objectives.
Ensure the use of approved methodologies for infrastructure projects, from scoping to implementation.
Compliance & Risk Management
Enforce adherence to regulatory requirements (e.g., Sarbanes-Oxley) and company policies.
Ensure compliance with security, audit, and contractual obligations.
Oversee audit preparation, response, and implementation of recommendations.
Manage IT Infrastructure risks, including contract negotiations and resiliency planning.
Maintain disaster recovery plans and ensure periodic testing.
Leadership & Operations Management
Develop strategic and tactical priorities for IT Infrastructure.
Recruit, train, and manage staff, optimizing efficiency and workflow.
Establish clear goals, deadlines, and communication checkpoints.
Ensure business department satisfaction through proactive IT support.
Provide updates and recommendations to senior leadership and IT governance bodies.
Perform hands-on technical tasks when necessary.
Vendor & Stakeholder Engagement
Engage vendors and advisory services to identify cost-effective solutions.
Negotiate favorable business terms for contracts and licensing agreements.
Other Responsibilities
Execute any additional functions as required to support IT Infrastructure and organizational objectives.
Additional Skills and Experience:?
Experience:
• Leading the design and implementation of all aspects of an IT Infrastructure
• Leading teams executing complex initiatives
• Managing compliance with software licensing and contract terms
Skills:
• Managing (planning, budgeting, personnel, workflow)
• Organizational and time management/prioritization
• Independent production
• Complex research, problem solving & analysis
• Verbal, written and interpersonal communication with senior managers
Platforms:
• Active Directory
• Microsoft Windows Server OS
• Oracle Linux
• VMWare
• Oracle Linux Virtualization Manager
• Shared Storage
• Microsoft 365
• Microsoft Exchange
• Microsoft SharePoint
• Phone Systems
The ability to manipulate a keyboard and mouse is necessary for on-line communications, problem analysis, etc. Speaking, writing, and reading are necessary to provide monthly reports, user documentation, training, technical support, and problem diagnosis. Visual acuity is required for analyzing data and figures. Advanced thought processes and learning abilities required to permit the development of plans and courses of action from complex alternatives.
#LI-CW1
Marlton, NJ
Contract To Hire Feb 28, 2025 PMO Sr. Product Manager
6-month Contract to Hire
100% Remote!!! Must work EST
**W2 or C2C Rates - MUST be eligible for hire without sponsorship now OR in the future*
Overview:??
Our client, a mortgage technology company, is building out a new product team to support the development of a brand new platform build and they are seeking an experienced Senior Product Manager.
This position is 100% remote. This is a contract to hire position. No sponsorship offered.
Job Summary:??
?
We are seeking a dynamic and experienced Product Manager to lead the development and enhancement of a suite of API-driven services that streamline loan origination, verification processes, and third-party integrations for mortgage lenders. This role requires deep mortgage origination and underwriting knowledge, coupled with a strong track record in commercial software product management.
Essential Job Functions:
Develop and implement product strategies and roadmaps.
Work with cross-functional teams to identify new product opportunities and improvements to current products.
Manage the product development process from idea to launch.
Identify and analyze market trends and customer needs to inform product decision-making.
Develop user-centric product requirements and acceptance criteria.
Prioritize and manage product backlogs to ensure the most impactful work is being done.
Drive product adoption and growth through effective go-to-market strategies.
Monitor product performance metrics and constantly make adjustments to ensure success.
Develop and implement product strategies and roadmaps that align with business objectives.
Lead cross-functional teams to identify new product opportunities and enhancements.
Own the end-to-end product lifecycle from ideation to launch.
Work closely with engineering, UX, and QA teams to create clear, detailed, and unambiguous user stories, acceptance criteria, and testable requirements.
Lead agile ceremonies, including backlog grooming, sprint planning, and retrospectives.
Identify and mitigate risks, removing blockers to ensure smooth product execution.
Become the deepest subject matter expert in mortgage loan origination and underwriting workflows, ensuring that IMS services drive meaningful process transformation.
Define and manage the product backlog, prioritizing features based on customer impact and business value.
Must Haves:
MUST Have Mortgage Origination industry experience
Must be a Product Manager (CANNOT be a business analyst or a project manager)
MUST have deep understanding of the underwriting process
Must have API experience
Must have Agile experience
Must have experience doing an LOS build
Must have people management exp
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Glen Mills, PA
Contract To Hire Jan 28, 2025 Salesforce Salesforce Business Analyst opportunity!
Overview:
Our customer, a chemical manufacturing organization, is seeking a Salesforce BA to join their team! This exciting role is a 12-month Contract to hire opportunity. Our client is seeking an individual that will work hybrid schedule in the Glen Mills/Philadelphia area.
Job Summary:
Manage and enhance Salesforce to meet business goals.
Configure workflows, reports, and custom solutions.
Drive user adoption through training and change management.
Collaborate with key stakeholders to streamline processes.
Lead testing, backlog grooming, and release planning.
Responsibilities:
Own the system: Understand how users utilize (and want to utilize) Salesforce and be able to link this with the business needs and expectations. Using this understanding, drive continuous improvement and look for opportunities to increase efficiency and implement best practices. Plays a pivotal role in leveraging the full potential of the Salesforce platform for the company.
Work in the system: Create configurable solutions that comprise of workflows, flows, profiles, custom objects, custom fields, sharing rules, and validation rules in both Sales Cloud and Service Cloud. Enjoy creating reports and dashboards for users and business decision makers.
Promote the system: Drive user adoption of Salesforce and its functionality. Responsible for all change-management and regularly scheduled releases. Offer training to sales and support roles, while creating evergreen training content for the business. Champion and enforce data integrity by coaching users to drive consistent and proper handling of data across the business.
Forge partnerships with multiple business functions, including business executives, Finance, Legal, Sales leaders and IT to identify, document, and implement streamlined business processes.
Develop comprehensive test plans and cases by conducting user acceptance testing (UAT) to validate system functionality and performance.
Partner with IT as the spokesperson for North America Refinish, ensuring that all solutions are globally aligned. Guide onshore and offshore development and implementation teams.
Partner with the SFDC Global Manager and Global Salesforce Architect(s) in defining value and priority and selecting scope for upcoming releases by also facilitating the continuing backlog grooming process.
Required Skills and Experience:?
Bachelor’s degree in computer science, Business, Marketing, Communications, or related discipline.
3+ years of Salesforce experience, with experience of Sales Cloud required. Knowledge of, and experience with some or all the following is strongly desired: Service Cloud, Field Service Lightening, CPQ, and Tableau.
Ability to take business requirements and turn them into a worldclass Salesforce solution.
Salesforce Administrator certification required (would consider candidate working to complete)
Advanced knowledge and skills preferred in Microsoft Excel, Word, Visio, and PowerPoint.
An understanding and/or experience in an agile development environment.
#LI-JK1
Philadelphia, PA
Contract To Hire Jan 22, 2025 Infrastructure & Support Overview:
Our client, a Philadelphia based B2B and B2C Manufacturing company, is seeking an experienced ERP Support Analyst to join the team!
This is a contract to hire position and they are looking for someone interested in longevity in their career within the company.
This is an ONSITE position- 5 days a week in Northeast Philadelphia, hours are 7-4 or 8-5.
Summary:
Our client is seeking a skilled and dynamic ERP Support Analyst to join their team. The ideal candidate will possess strong technical expertise and hands-on experience with ERP systems, particularly Mapics or Infor ERP or any other ERP platforms. This role will be instrumental in optimizing ERP performance, solving system issues, and supporting business operations. Manufacturing or similar industry is a nice to have.
Key Responsibilities:
ERP System Administration:
Manage, configure, and optimize the ERP system (Mapics, Infor ERP or similar) to meet business needs.
Troubleshoot and resolve ERP-related issues, including changing and unlocking files, creating new users, and handling system performance issues.
Collaborate with cross-functional teams to implement ERP updates, customizations, and enhancements.
Data Management & Reporting:
Develop and deliver business reports and dashboards using Power BI to support decision-making.
Ensure data integrity and accuracy across ERP and reporting systems.
Issue Resolution:
Analyze, troubleshoot, and resolve ERP and IT-related problems promptly.
Work closely with IT and business teams to identify process improvements and resolve inefficiencies.
Additional Development & Support:
Provide support for EDI systems, ensuring smooth data exchange with external partners.
Collaborate with IT operations teams to enhance overall system performance and reliability.
Qualifications:
Required Experience:
7+ years of hands-on experience with Infor ERP or a similar ERP platform.
Expertise in creating interactive dashboards and reports with Power BI.
Proven experience in manufacturing or a similar industry.
Strong troubleshooting skills related to ERP systems and related applications.
Nice to have experience:
Familiarity with RPG coding for ERP system customization.
SQL Data analysis experience
Experience working with EDI systems and managing data exchanges.
Knowledge of IT operations, including server and network infrastructure.
Key Skills:
Analytical mindset with strong problem-solving skills.
Excellent communication and collaboration abilities.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and priorities effectively.
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